We’re here to support your Marketing Cloud experience.

MC Support

📌 TIPS:

Complete a form submission for each needed support or ask.
Please be sure to check out the MC Resource Page for answers to common questions.

Tell Us About Yourself

What is your name?

Contact ID

SUBMITTERS

This form is only for use by the individuals available above. If your name is not listed, please reach out to the person who will be sending your email and have them submit this request for you.

I'd like to submit a Marketing Cloud support request for:

Select the Corporate program for which you're sending

Select the Youth Immersives program for which you're sending

What kind of support do you need?

Type of Marketing Cloud Support:

Sub-type of Marketing Cloud Support:

Timeframe

HIDE (turnaround time feature)

HIDE (turnaround time feature 2)

Instructions will show up here

CONTACTS NOT ALREADY IN SALESFORCE

If you are trying to email contacts not already in Salesforce, you must complete a different request to have Data Management upload your audience or contact records to Salesforce before you can send to them in Marketing Cloud. Please click here to get started with your upload request.

You can proceed with your request for a new DE in the meantime. Please let us know in the Supporting Details box that you have submitted a data upload request for this audience. Uploading your data may extend the time required to complete your DE.

DATA POINTS NOT IN MARKETING CLOUD

Salesforce (CRM) has data points (fields and records) that don't exist in Marketing Cloud's Core Data Model. If your requested audience requires data not already in Marketing Cloud, your data extension will delayed until the BST completes a periodic update of the Core Data Model. Updates occur approximately once every three months.

Preferred Completion Date?

For new DE requests, please enter the date on which you plan to send the first email with the new DE.

If you are requesting this be completed more quickly than standard turnaround time, please explain the circumstances requiring an expedited response.

For example, what would be the impact if the request is completed in the standard turnaround time?

CAMP JOURNEY UPDATES

We use a different form to collect Camp journey update requests. Please use this form to submit your request: https://urj.tfaforms.net/907

COMMERCIAL (MARKETING) vs. TRANSACTIONAL DATA EXTENSIONS

Definitions:

Transactional Email. A transactional email is typically an automated email, sent at the moment a transaction is initiated or completed, to one individual, containing only information about that recipient’s transaction. Transactional emails may also be sent manually, to groups, after the transaction is initiated, and up to 7 days after the completion of the transaction, so long as the content of the email includes only information about the recipient's transaction. Examples of transactional content include registration confirmations and reminders, payment receipts, and follow-up emails with information promised at an event. Calls to action, such as invitations to donate or participate in subsequent events, are not allowed in transactional emails. Transactional DEs do not reference subscriber preferences, and are only available for up to 7 days following the completion of the transaction.

Marketing Email. Any email that does not meet this definition of transactional is considered a marketing email, and is subject to all requirements of a marketing send. Per spam regulations, marketing emails must be sent to marketing DEs. Marketing DEs reference subscriber preferences, which allow constituents to unsubscribe from these emails.

Is this a marketing email or transactional email?

Platform the Transaction Occurred On:

SENDING TRANSACTIONAL EMAILS

Per spam regulations, marketing emails must be sent to marketing DEs. Marketing DEs reference subscriber preferences, which allow constituents to unsubscribe from these emails. Transactional DEs do not reference subscriber preferences, and are only available for up to 7 days following the completion of the transaction.

Other Transactional Platform:

Planned Transactional Content:

Other Transactional Content:

Transactional Confirmations:

I understand that I must not include a call to action in my transactional email.

I understand that transactional DEs are only available for up to 7 days after the completion of the transaction.

Choose the Corporate subscription to which people in this DE are subscribed.

Choose the content preference to which people in this DE are opted in.

News and UpdatesInformation for congregational leadersFundraising and donor relations

In plain language, tell us who you are trying to reach.

For new transactional DEs, describe the transaction the DE relates to.

For new marketing DEs, tell us whom you are trying to reach, what type of information you want to share with them, and what action(s) you want them to take.

Share detailed criteria that define this transaction in your Salesforce data.

For new transactional DEs, share details of the transactional data. If you have campaign(s) or report(s), please share the URL here. Please include the date(s) of the transaction.

Please also explain why you are unable to send this email using the platform on which the transaction occurred.

For new marketing DEs, tell which objects, categories, dates, etc., define your desired audience. If you have campaign(s) or report(s), please share the URL(s) here.

If there are any groups of constituents you want to ensure are EXCLUDED from the DE, provide details here.

Is there anything else we should know about this DE request?

NEW USER ACCOUNTS

Youth Immersives. Each program may have up to two Marketing Cloud users. New user requests must be approved by the Camp/Program Director.

Corporate. All other new user requests should be submitted by Lindsey Neary.

Onboarding. New users are grouped into a cohort and trained together by Dawn Cromwell-Griffin. Marketing Cloud training is held in three sessions, with homework between the sessions. Supplemental training is available upon request. Salesforce onboarding is required prior to the start of Marketing Cloud training.

Please type out supporting details that will help us with your request.

For new user requests, please provide the name, URJ email address, and job title of the new user.

For New Sender Profile Requests, please include: (1) From Name, (2) From Email Address, (3) Reply-to Name, and (4) Reply-to Email Address.

EDIT - Placeholder language for camp journey updating. Link to SC post.

Attachments?

Upload files, screenviews, emails and/or any supportive documents. Do not add contact lists here.