We’re here to support your Marketing Cloud experience.

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Please use https://urj.tfaforms.net/1311 instead.

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Complete a form submission for each needed support or ask. Your details will help us provide solutions and resources to best fit your need.

Please be sure to check out the MC Resource Page for answers to common questions and to view monthly updates you should be aware of.

I'd like to submit a Marketing Cloud support request for:

What is your name?

This form is currently only for use by designated individuals from various teams. Please contact Jennie Nerenberg for assistance with your Marketing Cloud request.

✨ Click this box to view standard turnaround times for Marketing Cloud support.

Timeframes listed include the average turnaround time per business day for each type of support.

::: Email Support :::

Email Footer Updates: 5 days
Email/Template Build or Adjustments: 7 days
Mobile View Issues: 3 days
Email Campaign Tag Request: 5 days
Personalization/Dynamic Support: 7 days
Marketing Cloud Reports: 10 days

::: Marketing Cloud Platform Support :::

User Login/Password Issues: 1 day
Sender Profile Update: 5 days
Email Scheduling/Deliverability Issues: 2 days
Subscriber Complaint/Issues: 3 days
MC System Error: 1 day

::: Journey Building Support :::

New Journey Builds: 30 days
Modify Existing Journeys: 15 days
Receive a Series of Journey Emails: 7 days
Journey Strategy Q&A: Scheduled Monthly

::: Audience Data Extension Request :::

New SF Audience Import to MC - Data Extension request for an audience that exists as a Report or Campaign in Salesforce: 7 days**

Existing Data Ext Issues: 4 days
New or Update to Seed List: 5 days
New Email Subscription: 14 days

**External data or lists that need to be imported into Salesforce, is managed through Data Management and includes additional turn around time.

::: Training Support :::

New User Training: 10-12 days
Refreshers & Other Training: Scheduled Monthly

Please do not proceed to the next page. Thank You

Continue to provide us details for your request and submit below.

Requestor's Information

First Name

Last Name

URJ Email Address

Type or find your name

Contact ID

Team, Program or Camp Name requesting support

Brand or Program Name

✨ Click this box to view standard turnaround times for Marketing Cloud support.

Timeframes listed include the average turnaround time per business day for each type of support.

::: Email Support :::

Email Footer Updates: 5 days
Email/Template Build or Adjustments: 7 days
Mobile View Issues: 3 days
Email Campaign Tag Request: 5 days
Personalization/Dynamic Support: 7 days
Marketing Cloud Reports: 10 days

::: Marketing Cloud Platform Support :::

User Login/Password Issues: 1 day
Sender Profile Update: 5 days
Email Scheduling/Deliverability Issues: 2 days
Subscriber Complaint/Issues: 3 days
MC System Error: 1 day

::: Journey Building Support :::

New Journey Builds: 30 days
Modify Existing Journeys: 15 days
Receive a Series of Journey Emails: 7 days
Journey Strategy Q&A: Scheduled Monthly

::: Audience Data Extension Request :::

New SF Audience Import to MC - Data Extension request for an audience that exists as a Report or Campaign in Salesforce: 7 days**

Existing Data Ext Issues: 4 days
New or Update to Seed List: 5 days
New Email Subscription: 14 days

**External data or lists that need to be imported into Salesforce, is managed through Data Management and includes additional turn around time.

::: Training Support :::

New User Training: 10-12 days
Refreshers & Other Training: Scheduled Monthly

Select the type of Marketing Cloud support you need:

Review options carefully and select the one that best describes your need.

Contact (Data) Uploads for Email Sends

🛑 You must complete a different request to have Data Management upload your audience or contact records to Salesforce before you can send to them in Marketing Cloud. Note, this additional process will delay your data extension deliverable. Please click here to get started with your upload request. We recommend that you come back to fill out this request after your data has been uploaded into Salesforce.

According to CAN-SPAM laws, email recipients must be able to Opt Out of Marketing Emails. For this reason, you should always make sure your email message aligns with your applied audience. Select the specific URJ Subscription that email recipients can easily identify on the Email Preference Page when they wish to "Opt Out" of the email content you'll send when using this data extension.

📌 New Email Subscriptions

New subscriptions or additions to the URJ Email Preference Page are subject to review and approval. Please be sure to provide detailed information in the space provided below.

Are you sending this email to a Corporate Audience or Youth Audience?

Will this be considered a Marketing Email or Transactional Email?

Proceed to next question below.

📌 Commercial (Marketing) Email vs. Transactional Email

In compliance with CAN SPAM laws, Commercial (Marketing) Emails require affirmative consent from the constituent to receive our emails with an option in every email to 'opt out'. If the email is promoting a new or different event, is soliciting new donations, or is announcing anything to an audience that has not inquired about the specific content, it is most likely a Marketing Email.

Transactional Emails are emails that are related to a transaction between a constituent and the URJ, such as event or program attendance a participant registered for, a follow up to an inquiry or survey response, or details about a particular donation. Transactional emails are communications that complete a transaction or interaction the recipient has started.

Note: We use two different email templates for marketing and transactional emails. So, understanding the difference is essential. (Camps normally use CampMinder for Transactional sends.)

How did those in your target audience "Opt In" (give permission) to receive URJ e-mails?

How did your target audience initiate a transaction with the URJ? If they attended an event, tell us which event. Provide a SF campaign link if possible.

Describe in detail who you are specifically targeting with this data extension request. If the audience is in a Salesforce campaign, please provide a link to the campaign in Salesforce.

Be sure to include details about any group that should not be included in the audience you are sending to.

Tell Us About Your Email Journey

🗣️ Audience: Who will be included in the Journey?

📊 Metrics: What is the main goal of this Journey?

📈 Reporting: What analytics would you like to collect? (i.e. Registration, Click Activity, Opens, etc)

🖼️ Content: Do you have email content drafted or prepared? If so, please provide folder location, links or attachments below.

⏰ What date would you like the journey to go live?

Please describe desired journey in detail.

Include audience details, timeline and the number of email messages.

Please type out supportive details that will help us with your request.

Ex: I need a data extension for a segmented audience that lives in Salesforce. Include description of who they are.

Got Attachments?

Upload files, screenviews, emails and/or any supportive documents. Do not add contact lists here.

Rate the urgency of your request.

Urgent requests are handled based on the team's availability and prioritization of ongoing projects. If you have already requested "High" urgency support in the last 90 days or 2 times this year, please consider rearranging your deployment date or schedule a zoom meeting with Geoff Davenport to explain further.

Provide the desired or estimated Send Date for your email.

Priority Urgency Level (HIDE BEFORE GOING LIVE)

FA Priority List